Orders and Returns
Returns & Exchanges
If you are not satisfied for any reason with your purchase from Pebble Beach Shops please do not hesitate to return or exchange it within 90 days of the purchase date. If you think a purchase may be defective please contact us immediately. All returns must be made within 90 days of the original purchase. The customer is responsible for the cost of the return label for the return or exchange. Please use your preferred delivery service for the return. Be sure to keep the tracking number for the return in case an incident arises. Simply follow the steps below or contact [email protected].
- Pack the item securely. Enclose a copy of the Packing Slip you received with your order or a copy of the Purchase Receipt. Please note the reason for your return. If you did not purchase the item(s) online, please include a copy of your receipt from the applicable store.
- Please include a contact name, email address and daytime phone number. We recommend you send your return or exchange back to the address below with a tracking number.
- Return shipping address:
Pebble Beach Company
Retail Distribution Center
2136 Sunset Drive
Pacific Grove, CA 93950
- Credit for returns will be refunded to the credit card used for the original purchase; please allow one or two billing cycles for the credit to show on your credit card statement.
- There is an $8.95 re-shipping charge for all exchanged items (including gift items) within the USA. International exchange re-shipping charges are calculated on an individual basis. Please contact [email protected] to request a shipping quote. No checks are accepted for the reshipment of online purchases. Online re-shipping fees must be charged to your credit card. Checks are acceptable when sending re-shipping fees for in store purchases. Please do not send cash. The re-shipping charge will be waived only if there was an error on our part or the item was defective.
- Please allow 7 to 10 business days for the credit or exchange item to be returned to you once our return department has received it. In the case of a cash refund, the transaction will be completed at the shop level and processed through our accounting department for a check to be issued and mailed. This process can take up to 3-4 weeks. If you would like to check the status of your return or exchange, please contact customer service at 1-800-873-0341 or via email at [email protected]