Why am I not getting free shipping for an order over $150.00?
Free ground shipping is available for merchandise orders with the subtotal over $150.00 after discounts and before taxes and shipping. Pebble Beach Artwork and Gift Cards do not qualify for free ground shipping.
Why doesn’t the New Subscriber Discount Code work?
The New Subscriber Discount Code is a one-time use coupon. You must be signed into your account to use the code. Gift Cards, Pebble Beach Artwork, Rx Pebble Beach and items already on sale are not eligible for the discount.
Can I use a Pebble Beach gift card for golf?
Pebble Beach gift cards can be applied towards golf greens fees. The purchase of a gift card does not guarantee a tee time for the recipient. Our standard golf guidelines are applicable when reserving a tee time. Please see our golf booking guidelines for further details.
What can a Pebble Beach gift card really be used for?
Pebble Beach gift cards can be used to reserve tee times and hotel accommodations; they can also be used at any of our restaurants and retail stores including the online shop at Pebblebeach.com.
I purchased an item that does not fit how do I return or exchange the item?
We understand that this happens from time to time and we want to ensure your happiness with the items that you purchased. Pebble Beach offers a 90 day return/exchange policy for any reason. Please follow this link for further instructions.
I am returning an item purchased with a Gift Card, how does that work?
Orders with gift cards as payment will be refunded back to the original gift card that was used.
What carrier do you use for shipping?
FedEx is a Pebble Beach Company brand partner. Please follow link below to see more information about our shipping options and services.
Why do you only use FedEx for your shipping services?
We use FedEx Express and Ground services because of their reliability and tracking capabilities. FedEx is also a brand partner with the Pebble Beach Company.
I misplaced my gift card what can I do?
Please contact our customer service department as soon as possible. Provide as much information about the gift card purchase to initiate the process of a replacement card with the remaining balance.
How do I find my gift card balance?
Please contact our customer service department for your gift card balance.
Do you offer international shipping?
We offer international shipping to most countries. Please contact our customer service team for information about placing an international order.
I did not get a confirmation email or tracking number
Please email or call our customer service team so that we can resend your order confirmation and or tracking number.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express and Pebble Beach Company gift cards as forms of payment. Our system is currently not set up for PayPal.
When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number, expiration date on your card, security code, name as shown on card and billing address. Also, please be aware that the Pebble Beach web store currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.
The items in my package do not match my receipt.
We are very sorry for this mistake and inconvenience. Please contact our customer service team so that we can fix our mistake right away.
Are there any benefits to having an account with you?
With your Pebble Beach online shop account, you will have access to the following information:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
- Your gift card balances
I am looking for an item that I bought at your resort, but I do not see it on the website, what can I do?
Unfortunately, our online shop is not able to carry all the items that are offered in our 14 stores across the resort. Please contact our customer service team, and we will do our best to help you find the item.