FAQ's

Current Promotions

FALL FASHION PROMOTION

Take 15% off your cart total when you use promo code FALLFASHION. Promo code valid for orders on October 11th, 2018 and expires on October 28th, 2018.  Promo code not valid for orders containing gift cards, Pebble Beach art collection, golf bags and golf clubs.  Not valid for prior purchases.  Cart total must be at $150.00 or more prior to shipping and any applicable taxes. If you have any questions about this promo or are having trouble using the promo code please contact us at customerservice@pebblebeach.com 

FREE SHIPPING WHEN YOU SPEND $150.00

Enjoy free ground shipping when you spend $150.00 or more. Free ground shipping offer is valid July 24, 2018 through November 1, 2018 for all orders shipping to the continental United States.  Offer excludes gift card and art work purchases.  Offer is not valid in stores.


Can I use a Pebble Beach gift card for golf?

Pebble Beach gift cards can be applied towards golf greens fees. The purchase of a gift card does not guarantee a tee time for the recipient. Our standard golf guidelines are applicable when reserving a tee time. Please see our golf booking guidelines for further details.

What can a Pebble Beach gift card be used for?

Pebble Beach gift cards can be used to reserve tee times and hotel accommodations; they can also be used at any of our restaurants and retail stores including the online shop at Pebblebeach.com.


I purchased an item that does not fit how do I return or exchange the item?

We understand that this happens from time to time and we want to ensure your happiness with the items that you purchased. Pebble Beach offers a 90 day return/exchange policy for any reason. Please follow this link for further instructions.


I am returning an item purchased with a Gift Card, how does that work?

Orders with gift cards as payment will be refunded back to the original gift card that was used.


What carrier do you use for shipping?

FedEx is a Pebble Beach Company brand partner. Please follow link below to see more information about our shipping options and services.


Why do you only use FedEx for your shipping services?

We use FedEx Express and Ground services because of their reliability and tracking capabilities. FedEx is also a brand partner with the Pebble Beach Company.


I misplaced my gift card what can I do?

Please contact our customer service department as soon as possible. Provide as much information about the gift card purchase to initiate the process of a replacement card with the remaining balance.


How do I find my gift card balance?

Please contact our customer service department for your gift card balance.


Do you offer international shipping?

We offer international shipping to most countries. Please contact our customer service team for information about placing an international order.


I did not get a confirmation email or tracking number

Please email or call our customer service team so that we can resend your order confirmation and or tracking number.


What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and Pebble Beach Company gift cards as forms of payment. Our system is currently not set up for PayPal.


When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number, expiration date on your card, security code, name as shown on card and billing address. Also, please be aware that the Pebble Beach web store currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.


The items in my package do not match my receipt.

We are very sorry for this mistake and inconvenience. Please contact our customer service team so that we can fix our mistake right away.


Are there any benefits to having an account with you?

With your Pebble Beach online shop account, you will have access to the following information:

  • Your Account Information
  • Your Order History
  • Process a Return
  • Your Wish List
  • Your Email Subscriptions
  • Your gift card balances

I am looking for an item that I bought at your resort, but I do not see it on the website, what can I do?

Unfortunately, our online shop is not able to carry all the items that are offered in our 14 stores across the resort. Please contact our customer service team, and we will do our best to help you find the item.